Privacy Policy

1. Introduction

China FS Pigments (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the lawful, fair, and transparent processing of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://zhaotaojiao.cn/ , contact us for business inquiries, or engage in commercial transactions with us.

This policy applies to all visitors, customers, and business partners, and complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect the following categories of personal data:

Contact Information: Name, company name, email address, phone number, job title, and country.
Business Inquiry Data: Product interests, order specifications, and communication content.
Technical Data: IP address, browser type, device information, and usage data (via cookies – see our Cookie Policy).
Transaction Data: Purchase history, payment details (processed securely via third-party gateways), and shipping information.

3. How We Use Your Information

We use your data for the following lawful purposes:

To respond to your inquiries and provide customer support.
To process and fulfill orders for natural pigment products (e.g., capsanthin, lutein, phycocyanin).
To comply with legal obligations (e.g., export regulations, tax reporting).
To improve our website, products, and services.
To send marketing communications (only with your prior consent under GDPR).

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

Contractual necessity (to fulfill orders or quotations),
Legitimate interest (e.g., website security, fraud prevention),
Your consent (for marketing emails),
Legal compliance (e.g., customs documentation).

5. Your Rights

Under GDPR, you have the right to:

Access, correct, or delete your personal data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.

Under CCPA, California residents have the right to:

Know what personal information we collect and how it’s used.
Request deletion of personal information.
Opt out of the “sale” of personal information (note: we do not sell your data).
Non-discrimination for exercising your rights.

To exercise these rights, contact us at [email protected] . We will respond within 30 days.

6. Data Sharing & International Transfers

We do not sell or rent your data. We may share it with:

Logistics and shipping partners (for order fulfillment),
Payment processors (e.g., bank or PayPal),
Legal or regulatory authorities when required by law.

Our servers are located in China. By using our site, you consent to the transfer of your data to China, which may not offer an “adequate” level of protection under GDPR. We implement appropriate safeguards (e.g., contractual clauses) to protect your data.

7. Data Retention

We retain personal data only as long as necessary:

For contracts: up to 6 years (for legal/tax compliance).
For marketing: until you unsubscribe.
For website analytics: up to 26 months (Google Analytics, anonymized where possible).

8. Security

We implement technical and organizational measures (e.g., encryption, access controls, cleanroom protocols) to protect your data, consistent with our ISO-aligned production standards.